Shipment Tracking Automation
Carrier emails become order records without anyone opening a tracking site.
What it is
Sweeps the inbox and the shipping channel for carrier notifications, detects the carrier and tracking number, matches the shipment to the right order, and writes it back to the order record. Shipments in trouble raise a flag on the linked project so they surface instead of hiding.
How it works
A scheduled routine merges two sources (email and the shipping channel, including attachments and structured payloads), deduplicates by purchase-order number so the same shipment never lands twice, resolves the order by sales order number, and updates the record. Escalation is multi-trigger: exceptions get flagged, everything else stays quiet.
Development to deployment
The "where is my order" email is the most expensive question in this business, because answering it means opening four tabs. I stopped answering it manually. Now the order record already knows, and the only thing that reaches me is the shipment that actually went wrong.
Value delivered
Runs twice every weekday, unattended. A normal day merges ten to twelve carrier notifications into order records, creates the missing purchase-order pages, and links them to the right project without a human opening a tracking site.
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